Help & Contact

Our delivery service includes: Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Estonia, Iceland, Ireland, Kosovo, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Serbia, Turkey, Ukraine.

You will find the available delivery service for your order on the payment page. Delivery times given are in reference to the order date, delivery address, and are presented in working days (Saturdays, Sundays and bank holidays are not taken into account for calculation of delivery time) on the payment page. The delivery times are calculated according to your delivery address. In case of force majeur, Spartoo.eu can not be held responsible for any delay in delivery.

IMPORTANT:
At this time we are unable to deliver any orders to PO Box addresses.

1. Albania

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

2. Andorra

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

3. Belarus

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

4. Bosnia and Herzegovina

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

5. Bulgaria

UPS Standard
Time: 9 working days.
Cost: 10.99€

UPS Express:
Next day delivery for all orders placed before 12:00 pm (CET).
Cost: 19.99€

6. Cyprus

UPS Express
3 working days for all orders placed before 12:00 pm (CET).
Cost: 19.99€

7. Estonia

UPS Standard
Time: 3 to 5 days. Maximum 8 days guaranteed.
Cost: 14.99€

UPS Express:
Next day delivery for all orders placed before 12:00 pm (CET).
Cost: 44.99€

8. Iceland

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

9. Ireland

UPS Standard
Time: 3 to 5 days.
Cost: Free / 4.99€ for sale items

UPS Express:
Next day delivery for all orders placed before 12:00 pm (CET).
Cost: 14.99€

10. Kosovo

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

11.Latvia

UPS Standard
Time: 3 to 5 days. Maximum 8 days guaranteed.
Cost: 14.99€

UPS Express:
Next day delivery for all orders placed before 12:00 pm (CET).
Cost: 34.99€

12.Lithuania

UPS Standard
Time: 3 to 5 days. Maximum 8 days guaranteed.
Cost: 14.99€

UPS Express:
Next day delivery for all orders placed before 12:00 pm (CET).
Cost: 39.99€

13. Macedonia

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

14.Malta

Local post
Time: 7 working days.
Cost: free of charge

UPS Express:
Next day delivery for all orders placed before 12:00 pm (CET).
Cost: 29.99€

15. Moldova

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

16. Montenegro

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

17. Norway

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

18. Serbia

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

19. Turkey

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

UPS Express:
3 working days for all orders placed before 12:00 pm (CET). This is calculated according to the delivery address on the payment page.
Cost: 10.99€

20. Ukraine

Local post
Time: 7-10 working days. The delivery times are indicated on the payment page according to your delivery address.
Cost: €9.99 for order total less than €50. Free delivery for order total more than €50.

Spartoo Products When you place your order, you can choose to have it delivered to an alternative address than your home address.

Our product descriptions and communications are written with the utmost care. However, if you see an error on our website or in an email, please let us know via our contact form, or by telephone at 0044 203 318 2709. We thank you in advance.

For a Spartoo Product :

• Visa or Mastercard debit or credit card (full payment)
• Paypal
• Spartoo Credit Note
• Bank transfer
• Payment on delivery

We guarantee secure payment, Spartoo uses CIC bank’s secure payment system. This service uses the SSL security system. Confidential information (16 digit card number, expiry date, and security code) are encrypted and sent directly to the bank’s server, without first going through the Spartoo server system. All these rules correspond to the security standards that best guarantee your transactions.

Prices shown on the product pages and in the shopping bag are prices inclusive of VAT, at the current VAT rate.

Despite the mobilization of Spartoo and the quality of our banking interface, computer malfunctions may appear when paying for your purchases. We would advise that you contact our customer service, so that a counselor can explain how to best proceed. We will respond as soon as possible.

If your bank refuses your payment, your order is automatically canceled and your account will not be charged. We advise you to contact your bank to know the Internet payment acceptance conditions they offer. You will then be able to reorder.

If you have a money-off voucher available in the “My Vouchers” section of your customer account, you can use it on one of your orders by typing in the discount code in the box provided in the “Promotional Code” box on the payment page. If your voucher is valid and your order fulfils the pre-defined purchase conditions, the discount will automatically be deducted. If an error message appears, please make sure that your order fulfils the necessary purchase conditions of your voucher.
Please note :

1. Remember to check the conditions
Before using your voucher, I would invite you to verify the purchase conditions (the conditions are indicated in your Customer Account, in “My Vouchers” then “More details here”.)
2. If you make a return, we cannot recredit your discount voucher.

Offer a gift card: Spartoo offers you the possibility of offering your loved ones a gift card:

• Choose the amount;
• Write a message to the recipient;
• Send the gift card by email, or print it out and give it to them in person.

The gift card is valid for one year from the activation date. To obtain the gift card: https://www.spartoo.eu/gift_voucher.php

Please note that, to complete your order, you must first have a customer account on our website. As such, if you have not yet done so, you must first sign in or create your customer account (if it is your first order). If you would like to place an order, you’ll need to confirm your order online.

1. To add an item to your shopping bag, simply choose your size from the drop-down list titled “Your Size” and confirm your choice by clicking on “Add to shopping bag”. Only the sizes currently in stock are shown in the drop-down list.
2. You will then be taken to your shopping bag, where you can continue shopping by clicking on “Continue Shopping” or you can complete your order by clicking on “Pay Securely Now”.
3. To do this, you will first need to log into your customer account online. Then click on the “Shopping bag” icon on the top-right of our homepage. Then, click on the green button “Pay securely now” on the bottom-right, underneath the list of products in your shopping bag.
• You will be redirected to the payment page where you can choose your payment method and delivery method.
• If you have a discount voucher, enter in the code or select it from the drop-down menu.
• Choose your payment method
• Choose the delivery you need (Standard or Express)
• Choose which address you will have the parcel delivered to.
Your delivery address must match the country to which we deliver to: Spartoo.eu only delivers to customers within the UK.
• Before confirming your order we would advise that you doublecheck to make sure that all the items you have put in your shopping bag are the quantity, sizes and colours that you need.

Once you have completed your order by paying for it with the payment method of your choice, your order number will appear on screen. You will receive an e-mail when your order has been placed and another email when your order has ben shipped out. Click on "My Account on the top right hand side of the main page then "My Orders" and click on "View my latest order" , you can follow up on your order. In this section you can also see all of the other previous orders that you have placed on Spartoo as well as their invoices. You can track your order by logging into your customer account and going to the “My Orders” section.

Please note that, to complete your order, you must first have a customer account on our website. As such, if you have not yet done so, you must first sign in or create your customer account (if it is your first order). If you would like to place an order, you’ll need to confirm your order online.

1. To add an item to your shopping bag, simply choose your size from the drop-down list titled “Your Size” and confirm your choice by clicking on “Add to shopping bag”. Only the sizes currently in stock are shown in the drop-down list.
2. You will then be taken to your shopping bag, where you can continue shopping by clicking on “Continue Shopping” or you can complete your order by clicking on “Pay Securely Now”.
3. To do this, you will first need to log into your customer account online. Then click on the “Shopping bag” icon on the top-right of our homepage. Then, click on the green button “Pay securely now”.
• You will be redirected to the payment page where you can choose your payment method and delivery method.
• If you have a discount voucher, enter in the code or select it from the drop-down menu.
• Choose your payment method
• Choose the delivery you need (Standard or Express)
• Choose which address you will have the parcel delivered to.
Your delivery address must match the country to which we deliver to.
• Before confirming your order we would advise that you doublecheck to make sure that all the items you have put in your shopping bag are the quantity, sizes and colours that you need.

Once you have completed your order by paying for it with the payment method of your choice, your order number will appear on screen. You will receive an e-mail when your order has been placed and another email when your order has ben shipped out. Click on "My Account on the top right hand side of the main page then "My Orders" and click on "View my latest order" , you can follow up on your order. In this section you can also see all of the other previous orders that you have placed on Spartoo as well as their invoices. You can track your order by logging into your customer account and going to the “My Orders” section.

If you have discount vouchers available you can find them in your customer account under the section "My Vouchers" . If you can't find themthere, please know that discount vouchers are only valid a certain amount of time and once they expire, they disappear from your customer account. You can see the terms of use of discount vouchers in your customer account clicking on "More details here" below the coupon code. Please note that if you return the item, we will not reinstate your coupon.

You can see the terms of use of coupons or gift vouchers in your account, by clicking on "More details here" below the coupon code. To access your gift vouchers please click on "My Account" and then the section "My Vouchers." Please note that these gift vouchers are not cumulative on discounted or sale items. Vouchers are not cumulative and may require a minimum purchase.

If there is no trace of your order in your customer account please send us an email with the date that you placed the order as well as your order number so that we can help you.

How do I add an item to my shopping bag?
To add an item to your shopping bag, simply choose your size from the drop-down list titled “Your Size” and confirm your choice by clicking on “Add to shopping bag”. Only the sizes currently in stock are shown in the drop-down list.
How do I order what I've put in my shopping bag ?
You will then be taken to your shopping bag, where you can continue shopping by clicking on “Continue Shopping” or you can complete your order by clicking on “Pay Securely Now”.
How do I delete an item from my shopping bag ?
To delete an item from your shopping bag, you will first need to click on “Shopping bag” at the top-right on the home page of our website. You will then be taken to your shopping bag, where you can delete an item by clicking on the delete icon on the right. Finally, if you would like to change the quantity, to either add or delete a certain number of an item which is already in your shopping bag (same colour, same size), you can use the symbols and – in the “quantity” column.
How long do items stay in my shopping bag ?
Items stay in your shopping bag 15 minutes and cannot be ordered by anyone else. After this, items will go back on our website for general sale.

Despite the mobilization of Spartoo and the quality of our banking interface, computer malfunctions may appear when paying for your purchases. We would advise that you contact our customer service, so that a customer service representative can explain how to best proceed. We will respond as soon as possible.

If you are having trouble logging in, first make sure your internet connection is working properly. If the malfunction persists, please let us know by specifying the device you are using (computer, tablet, smartphone) and the browser (Internet Explorer, Mozilla Firefox, Google Chrome ...) so that we let our IT department know.

You have received your order and you would like to return one or more products to us. Please know that you have 30 days starting from the date that you have received your order to return it. You can return an item for a new size, a refund, or a credit note.

To make a return, go into your customer area and select "Return an item" in the "My Returns" section. Then follow the procedure below: How to make a return :

1. Choose the order that you would like to return to us and check the items of your order that you want to return. Please choose the reason why you are returning it.
2. Choose UPS for free return or if there is no free return option available for your country, return the parcel at your own charge using the delivery company of your choice.
3. Print your pre-paid label (available in the "My Returns" section by clicking on "View my last return") and securely attach it to your parcel. This label is valid for 30 days after you make your return.
4. Arrange pick-up with UPS. Please note that the item must be returned in like-new condition with its original packaging and tags. The return will not be accepted if the model is unfit for sale (damaged, used or soiled). In this case, the product will be returned to you and we will not refund the return.
5. Keep an eye on your return in your customer account in the section "My Returns" by selecting "View my last return".
6. Once the parcel has been received in our warehouse, and the return confirmed we will refund the returned item(s). Your refund will be made by crediting the payment method that you originally used when you first placed the order. - For refunds by credit card, please note that bank to bank delays can delay by a few days the actual recredit on your account. In addition to this, if you have a credit card with deferred payment, the recredit will also be deferred. - For payments in 3x: If you have returned all of the products ordered: we will refund the first monthly payment and cancel the remaining monthly installments. If you return only some of the products ordered and keep the others: we do not refund the first installment, and deduct the amount of the returned items from the remaining installments. Please note that using our payment in 3 installments service incurs a 5 € non-refundable fee. If your bank card has expired or expires at the end of the month, we will ask for your bank details when you will register a return and the refund will be made by bank transfer.

All items purchased on the spartoo site may be returned for any reason. You have 30 days from the date of receipt of your spartoo order to make a return request. You can : make an exchange for the same model but a different size, a bank refund, or a credit note. The return of the item(s) within this period must follow the detailed procedure below. Please note: to be accepted, returns must meet the following criteria:

• Items must only have been tried on and not worn outdoors;
• Items must be in a like-new condition;
• Returned items must match what was originally delivered;
• Items must be returned in good condition in their original packaging (please do not put tape directly on the shoeboxes), all in a securely closed parcel;
• Products must be returned within 30 days;
• Empty parcels will not be exchanged or refunded;
• Follow the return procedure;

• Your refund will be paid back to the payment method you used when you placed your order within 3-5 working days once your return has been received in our warehouse. If your credit/debit card has expired or if it expires within the month, we will ask you for your bank information when you register your return and we will refund you by bank transfer.

How much will it cost to return Spartoo items

• Spartoo returns are free of charge, except for the following countries: Albania, Andorra, Belarus, Bosnia and Herzegovina, Iceland, Kosovo, Macedonia, Moldova, Montenegro, Norway, Serbia, Ukraine and the Russian Federation.
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Unfortunately we cannot exchange an item for a different colour or style at this time as the product reference is completely different. We can only exchange an item for a different size (same style/colour), for a full refund, or for a refund in the form of a credit note.

• Make an exchange for a different size

If you would like to try a different style/colour, you would simply need to return your item(s) to us for a refund. With your refund (either in the form of a credit note or back to your account), you can simply order the desired pair on our website. Also, you'll receive an email from us as soon as your refund is processed, that way you'll know exactly when you can proceed with your new order.

To download your invoice, simply log in to your customer account. In the section called "My Orders", select the relevant order. Then click on "Download my invoice" at the top right-hand side of the webpage. Please note that your invoice only become available in your customer account once your order has been shipped.

• If your order status is "Awaiting Preparation":

You still have the possiblity from your customer account or order confirmation email, to cancel or change the size of your order. As well, if it is a product sold and shipped by Spartoo you can also update your delivery address. For any other changes, please contact our customer service so that we can help.

• If your order appears in "Validation" or "Preparation in Progress" status:

You still have the possibility to cancel or modify your order by contacting us directly. Our phone lines are open Monday to Friday from 8 to 16h GMT. We may still be able to cancel or modify your order depending on the parcel progress in our warehouse or with our partner merchants.

• If your order appears in "In Transit" or "Shipped" status:

Unfortunately, we will no longer be able to modify your order because it will have already left our warehouse. Your order will be delivered to the delivery address of your choice by the courier you chose when you placed your order. If you no longer require the parcel, upon delivery we advise that you refuse the parcel to speed up the return process and to avoid paying any return fees if you had ordered a partner product. To know what the status of your order is, go to your customer area, in the section called My Orders.

The status of your order is updated throughout the delivery process. Here are the different steps:

• Awaiting preparation: your order has been registered;
• Preparation in progress: our logistics team is currently preparing your order in our warehouse;
• In transit: your order is ready to be shipped: it will be picked up by the courier service that evening;
• Shipped: your order has left our warehouse: you will be sent an e-mail with a link to your parcel tracking so that you can track your parcel on its way to you. To know more about the status of your order, log into your customer account into the section called "My Orders." If your order has been shipped, you can track your parcel on the couriers website: To track your parcel, log into your customer account, then under the section called My Orders . Find your order, then click on "track your order" on the upper right-hand corner of the web page. Your parcel tracking can take a few hours to update. If the link to your parcel tracking does not work 24 hours after your parcel has shipped out, please contact our customer service for further help.
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